FAQ
How to book
What profiles do you usually rent to?
Our community is a dynamic blend of individuals from various backgrounds. You’ll find international and national workers, expats, digital nomads, (master) students, and young professionals 22 to 40.
Do you charge agency or signup fees?
No, we don’t. We simplify the process. You only need to provide a one-month deposit and the proportional first month’s rent to secure your space. No hidden fees or complicated procedures.
What is the minimum stay?
The minimum stay varies depending on the city and the specific unit you’re interested in. There’s no fixed requirement across all locations, so we recommend checking with the leasing team for the property you have in mind.
Do I need to pay a deposit?
Yes, we require a deposit equivalent to one month’s rent to secure your room. It’s a standard procedure to ensure your reservation and provide you with a worry-free stay.
Can I visit the apartment before the booking?
We respect our residents’ privacy, and in some apartments where we provide virtual tours or video tours, we don’t offer in-person visits. However, for apartments without videos, we do offer the option of both in-person and virtual visits. We aim to provide the best experience while respecting your comfort and privacy!
Can I choose my roommates or is that assigned?
While you don’t directly choose your roommates, we put effort into creating a positive roommate matching experience. We carefully review all profiles to ensure compatibility among apartment mates. Our goal is to make sure you’ll likely find a perfect match, enhancing your living experience with like-minded individuals.
Can I invite friends or receive visits?
Absolutely! We encourage a welcoming environment where you can feel at home. You’re welcome to have guests, just make sure to communicate with your roommates and ensure everyone’s comfortable. In private areas, you can have up to 1 visitor for a maximum of 5 nights per month.
Will I be able to extend my lease once it's finished?
Yes! While the minimum stay is 3 months, you have the flexibility to extend your stay as needed. Whether you want to continue your Node experience or explore other options, just let us know at least 30 days in advance. Your comfort and convenience are our top priorities!
Can I change rooms/apartments during my stay?
Yes, you can! Your comfort matters to us! If you wish to change your unit during your stay, you have the option. Keep in mind that a transfer fee applies to cover administrative and operational costs related to the transfer process. Availability is subject to our resources, and while we can’t promise, we’ll do our best to accommodate your request.
Is it possible to collect the keys and check in out of business hours?
Absolutely! We understand everyone’s schedule is different. While it’s possible to arrange key collection and check-in outside of business hours, there is an additional cost of 50 euros. Keep in mind that this option also depends on our staff availability.
How does the check-out process work?
It’s a simple process! Just send us an email notifying the cancellation of your rental contract at least 30 days in advance of your departure date. Once we receive your notification, we’ll provide you with the necessary procedure to follow. Your smooth transition matters to us!
How does the rent payment work?
We’ve made it hassle-free! If you have a Spanish bank account, rent payments are fully automated, eliminating the need for manual monthly transactions. After the initial manual payment, signing a direct debit document (SEPA) allows us to automatically deduct the rent from your account. For those without a Spanish bank account, you can easily transfer the monthly rent between the 1st and 5th of each month.