HOUSE RULES

We love having you here and hope you enjoy your stay to the fullest.

Our goal is to offer you excellent service and assist with any needs that may arise.

If you have any questions, please contact our team; we’ll be happy to help.

If you encounter any problems or incidents, or have questions about the facilities at Node Carabanchel, please let us know as soon as possible so we can address them.

Respect the other residents and the team, and look after the building and its surroundings. This is essential for a healthy, responsible coexistence and to make the Hub a community we can all share.

Welcome to Node!

WELCOME DESK

It’s the heart of our community, available 24/7, where you’ll always find a warm welcome and assistance whenever you need it.

Feel free to stop by and tell us how we can help, or simply share your experiences with us.

Whether you’ve just arrived or have been part of our community for a while, we’re here to assist you.

ARRIVAL (Check-in)

Check-in is available from 3:00 pm onward. If you arrive earlier, we offer an Early Check-in service; please ask us about the terms and how to reserve it. In that case, you need to let us know at least 24 hours in advance by emailing hola.car@node-living.com.

Before your arrival and in accordance with current Spanish regulations, you must complete your identification via the Checkin.com link sent in your booking confirmation. Once this registration is done, to verify your identity, you must show us a valid ID (DNI or passport) upon arrival.

We will also confirm your reservation details, payment, and deposit.

DEPARTURE (Check-out)

Check-out must be completed before 12:00 pm. If you need more time, please check with reception to see if an extension is possible (subject to availability and additional charges).

Remember to return your unit access card at reception upon departure.

On your departure day, we will verify your account status. If you have a security deposit, it will be refunded within 30 days, provided there are no additional charges for damages or other fees. Please coordinate with the reception team to schedule a pre-departure inspection of your unit.

EXTENSIONS

If you wish to extend your reservation, please notify us five working days in advance. Availability and pricing will be provided at the time of your request, which may differ from your current arrangement or require a unit change.

Payments for extensions must be made in advance.

ACCESS, KEYS, AND VISITORS

Access to the Hub is restricted to residents. If you receive visitors, they must accompany you to reception to register with a valid ID (DNI or passport). Please meet your guests at the entrance so you can register them and escort them inside.

Upon arrival, you’ll receive a key to your unit (no additional keys are provided). Always keep your key with you. In case of loss, please inform us immediately so we can block it and avoid affecting other residents. A new key costs €35.

Visitors must comply with the House Rules and all regulations. Residents are responsible for the behavior of their visitors, including covering any damages they cause.

Each unit has a card holder at the entrance; you must insert the card there to activate all electrical power in the unit.

MAIL AND PACKAGES

At the Hub entrance, there are lockers for receiving packages; simply register on the app to use them. These lockers are exclusively for registered Hub clients.

Please note that the Hub does not receive or store packages.

If you receive regular mail, we’ll message you so you can pick it up within 48 hours. If not collected in time, the mail will be returned to the carrier.

We are not responsible for mail or packages that are damaged or lost.

ACCOMMODATION UNITS

All units come furnished and include bedding, curtains, kitchenware, a kettle, and a capsule coffee maker. To avoid extra charges at check-out, complete the inventory form within 24 hours of your arrival. If you do not complete the inventory, we will assume the unit’s condition is satisfactory.

Before your departure, please coordinate with the reception team to have a Hub staff member inspect your unit. If the inventory form was not filled out, we will apply any necessary deductions.

We have provided a small coffee and snack corner, including a microwave and mini-fridge for heating and storing drinks or light snacks. Please note these appliances (and the rest of the Breakfast Corner) are intended only for light use, not full food storage or meal preparation.

DUTY MANAGER

Our Duty Manager is at the Hub every day from 10:00 am to 3:00 pm, ready to help and ensure your stay is as comfortable as possible. If you ever need assistance or wish to contact them for any reason, you can easily do so through reception.

SERVICES

LAUNDRY

On each floor, you’ll find a laundry area with washing machines and dryers that operate 24/7 via an app.

After your washing cycle finishes, please remove your belongings promptly and leave the machines clean, discarding any residue so others can use them. Detergent and fabric softener are automatically dispensed during each cycle, so personal products are not allowed.

Node is not responsible for loss, theft, or damage to personal items left in the laundry or elsewhere on the property.

CLEANING

To ensure a hygienic environment at Node, we work with professional cleaning services.

• Apartment cleaning is performed at the scheduled frequency.
• The unit must be tidy enough for the cleaning staff to access and do their work. If the required standards of cleanliness and order are not met, cleaning will not be carried out and a notice will be issued to the resident.
• Our team does not handle trash disposal. Please place your waste in the refuse rooms or chutes.

If additional cleaning resources are required in a common area due to a resident’s actions, any associated costs will be charged to the responsible resident.

TECHNICAL ISSUES

If you have or notice any technical problems, please report them directly to reception or via the Node App so our maintenance team can address them. Do not attempt to make repairs yourself.

If there is an immediate safety hazard (exposed wires, major leaks, etc.), notify reception immediately.

If you have any questions or need assistance, please contact reception. We’re here to help.

TULU

We offer a rental system for household items, leisure products, and sports equipment, exclusively for use within the Hub. The service is located on the ground floor behind the Lounge, next to the coworking area, and also on the 4th-floor terrace of Building 2.

OPENING HOURS

Node Carabanchel operates 24/7, 365 days a year.

Opening hours for different spaces may be modified based on operational needs or justified reasons. Please check with reception.

• Gym: 24/7
• Canteen and Café:
  • Breakfast: 7:00 am – 10:00 am
  • Lunch: 12:30 pm – 3:30 pm
  • Dinner: 7:00 pm – 9:30 pm
• Lounge: 1:00 pm – 11:00 pm
• Pool: 11:00 am – 8:00 pm
• Laundry: 24 hours
• Room cleaning: 9:00 am – 5:00 pm
• Parking: 24 hours
• Gaming room: 1:00 pm – 11:00 pm
• Podcast room: 9:00 am – 11:00 pm (reservation required)
• Music Studio: 1:00 pm – 11:00 pm (reservation required)
• Performing Arts Room: 9:00 am – 11:00 pm (reservation required)
• Taberna: 9:00 am – 11:00 pm (reservation required)
• Paddle Court: 9:00 am – 9:00 pm (reservation required)
• Multi-sports Court: 9:00 am – 9:00 pm

SPORTS

Use of the sports facilities is exclusively for Node Carabanchel residents; external individuals are not allowed to enter. As in all building areas, smoking, vaping, and electronic cigarettes are prohibited in sports spaces. You must wear sports footwear and appropriate clothing for each facility.

Node Carabanchel is not responsible for injuries sustained while using equipment or sports facilities. In an emergency, contact the Hub team or call emergency services.

Personal items not necessary for sports activities (coats, bags, helmets, etc.) are not permitted in sports areas. Node is not responsible for loss, theft, or damage of such items.

Food or drinks are not allowed in sports areas, nor are unsealed bottles or cans. Glass containers are also prohibited. Please use the trash bins and take any waste with you.

For better hygiene, you may not use your room towels for sports. Use a personal towel specifically for each area.

It is not permitted to take photos or videos in training areas, as this may violate others’ privacy.

The Hub reserves the right to close any facility for maintenance, adverse weather, or any reason that could compromise safety.

Please respect these rules (and any specific to each space) for proper facility use. Failure to comply may result in restricted access or even expulsion from the Hub.

GYM

• Open 24 hours, every day of the year.
• Before you begin, ensure you know how to correctly perform exercises and use the machines. If in doubt, ask us.
• After using equipment, return it to its proper place and do not remove anything from the designated area.
• Any damage or loss of equipment is the user’s responsibility.
• For comfort and hygiene, place your towel on the machines you use.
• Leave machines and equipment clean and in the same condition you found them.

PADDLE COURT

• A reservation is required to use the paddle courts. You can book at reception or via the Node app.
• Open from 9:00 am to 9:00 pm, Monday to Sunday.
• Renting courts for private lessons is not permitted.
• Courts must only be used for their intended sport.
• Tampering with the nets or other equipment by unauthorized persons is prohibited. Report any issues to reception.
• Access with roller skates, skateboards, bicycles, or footballs is not permitted.

POOL

• The pool is open from 11:00 am to 8:00 pm, Monday to Sunday, during the season authorized by local authorities (generally May–September). Outside these hours, access and use of the pool is prohibited.
• Children under 14 must be supervised by a responsible adult at all times.
• Showering before entering the pool is mandatory.
• Proper swimwear is required (no street clothes allowed).
• Running, pushing, playing, or any risky behavior is not allowed.
• The use of floatation devices, balls, or similar objects, as well as playing in the pool area, is prohibited.
• Reserving loungers by placing clothing or personal items on them is not allowed.

CANTEEN AND CAFETERIA

The Hub provides a canteen and café service, offering a complete dining experience. Detailed information is available via QR codes in the units, and our team will be happy to assist with any questions.

SERVICES

• À la carte dining: Breakfast, lunch, and dinner, served inside the canteen and on the terrace/patio of Building 1.
• Half board and full board: For more details, please speak with our staff.
• Take-away meals for those on meal plans, provided in sustainable, reusable containers.
• Private event catering at La Taberna. Our Experience Manager will be happy to provide more information and help with reservations.
• Bar/Café service at the Hub entrance, offering take-away drinks, snacks, breakfast, and light bites.

MUSIC AND PODCAST ROOMS

We have a music room equipped with instruments and amplification systems, plus a fully prepared DJ and podcast studio with everything you need. Both spaces can be reserved by the hour, requiring a contract and deposit. For more details, check the Hub App or contact reception.

GAMING ROOM

Our gaming room is freely accessible and has four screens for your enjoyment. At Tulu (our vending area on the 4th floor), you can rent game consoles, controllers, and games—just follow the instructions on the Tulu App.

This area is not for exclusive use, so please be considerate of other users. If any issues arise, don’t hesitate to contact us.

PERFORMING ARTS ROOM

We have a performing arts room designed for practicing, creating, and sharing projects—whether individually or in groups. It can accommodate various activities such as theater, dance, music, rehearsals, or creative presentations.

For available times, rates, and usage conditions, consult the Hub App or speak with our staff, who will be glad to help.

PETS

Pets are not allowed in the units at Node Carabanchel. Assistance animals (guide dogs, signal dogs, service dogs) may be admitted if:

1. You provide certification or documentation proving the animal is a legally recognized assistance animal.
2. You provide a medical certificate or document verifying the animal is necessary for a person with a disability.
3. The animal is properly trained to be in public spaces without causing disturbance or danger.

FIRE PROTECTION SYSTEMS

Node reserves the right to expel any resident who tampers with fire suppression systems, endangering the safety of residents or Hub staff.

Node Carabanchel assumes no responsibility for costs arising from fire alarm activations caused by unauthorized candle use, violations of the no-smoking policy, or tampering/blocking smoke detectors. Any interference with smoke detectors carries an immediate €200 fine and termination of the stay at the Hub. In such cases, the obligation to pay the total amount of the reservation remains unchanged.

EXTINGUISHMENT SYSTEMS

Fire extinguishers are strictly for emergency use only and must only be operated by individuals trained to do so. Any unauthorized use or tampering with these devices is strictly prohibited.

SMOKE DETECTORS

All rooms, common areas, and parking areas are equipped with smoke detectors connected to a centralized alarm system. Tampering with, removing, relocating, blocking, or covering these detectors is strictly prohibited.

INTERNET

Users agree to use the Wi-Fi service diligently and correctly, and commit not to use it for unlawful activities, immoral purposes, or actions that infringe on the rights and interests of third parties. Users must also avoid any use that could damage, disable, overload, or impair the normal functioning of the service or any related content accessible online. Node Carabanchel disclaims any liability arising from such misuse, to the fullest extent permitted by law.

P2P traffic is not allowed. By way of example (but not limited to), it is prohibited to exchange content that:

1. Infringes copyright or intellectual/industrial property rights;
2. Is offensive to the community or public morals;
3. Advocates terrorism, racism, or other illegal conduct;
4. Is pornographic (especially involving minors);
5. Is threatening, defamatory, or incites violence;
6. Is illegal or illicit in any way.

Users accept and understand that accessing and using the Wi-Fi Portal is at their own risk.

It is not permitted to modify or tamper with any element of the Wi-Fi access points.

NOISE (AND PARTIES)

Be considerate of others, respecting silence and rest times, especially during nighttime hours (11:00 pm – 8:00 am) and when entering or leaving the building. In all Hub areas, avoid loudspeakers or any activities producing excessive noise that disturb or prompt complaints from other residents or neighbors.

SMOKING / VAPING / E-CIGARETTES / ALCOHOLIC BEVERAGES

Smoking, vaping, and the use of electronic cigarettes are prohibited throughout the building except in the outdoor area at the main entrance and the terrace of Building 2. Violation of this rule incurs a €200 fine.

Smoking is strictly forbidden in rooms (including terraces), and any tampering or obstruction of fire detection devices results in immediate termination of your stay.

Alcoholic beverages may be consumed only by persons aged 18 and over. Alcohol is served in the canteen but must be consumed exclusively in dining areas. Alcohol consumption is strictly prohibited in all other Hub areas.

PEST CONTROL

We carry out periodic pest control treatments in common areas against rodents, mosquitoes, and other insects. Residents will be responsible for any special pest control measures required in a unit due to lack of cleaning or hygiene in that unit.

SUSTAINABILITY AND ENERGY EFFICIENCY

Node holds BREEAM® Certification, a leading international sustainability assessment for buildings. This certifies that our planning, design, construction, and operations adhere to top sustainability standards.

Please be mindful of utilities and remember to turn off air conditioning and lights when you leave your apartment. Also, keep windows closed when using climate control. If you’d like to learn more about this certification, feel free to ask us.

WASTE

Residents must recycle correctly, separating waste into organic, plastic, paper, and glass. Each resident is responsible for removing waste from their apartment. The cleaning service does not handle trash during scheduled cleanings.

• Organic and plastic waste should go into the chutes located in each building near the emergency exit closest to the pool, following signage for proper segregation.
• Paper and glass should be placed in the designated containers on floor -1. Please keep this area clean.
• If you have special waste (electrical/electronic devices, hazardous or bio-infectious materials), please ask us for guidance.

PARKING AND BICYCLE ROOMS

All registration, fee payments, and extensions for parking are managed via the parking operator’s app. Payments can be made by e-ticket or bank card.

We have reserved spaces for people with disabilities/reduced mobility and for electric vehicles.

If you have any questions, consult reception or check the operator’s app.

Node is not responsible for any damage that may occur in the parking area.

ELECTRIC VEHICLES

Our parking area includes electric chargers for your vehicle. Simply scan the QR code on the designated spaces and follow the app instructions to manage charging quickly and easily.

BICYCLE AND SCOOTER ROOMS

We provide bicycle rooms for residents, accessible with the same key as your unit. The Hub is not responsible for theft, damage, or incidents in these areas.

BATTERY-POWERED VEHICLES

For safety reasons, using battery-powered vehicles (e-scooters, e-bikes, etc.) inside the Hub is not permitted. It is strictly forbidden to store or charge these vehicles inside the units. Please use the designated bicycle storage areas.

CCTV

We use a closed-circuit television system in public areas to ensure the safety of residents and staff, in accordance with Spanish law. Node Carabanchel will provide recordings to the relevant authorities if legally requested, following established procedures.

NON-COMPLIANCE WITH THE RULES

Failing to comply with these rules can affect the community’s safety and well-being. Depending on the severity of the infraction, the following measures will be taken:

1. Verbal or written warning for minor infractions: An initial warning will be issued to correct the behavior. Repeated infractions may result in contract termination and immediate expulsion.
2. Restricted access to common areas: In case of repeated misconduct, we may temporarily restrict access to shared facilities.
3. Financial penalties for material damages or serious misconduct, proportional to the harm caused.
4. Immediate expulsion if the safety or physical integrity of residents or Hub staff is threatened, if current regulations are violated, or if minor infractions are repeated.

These measures aim to maintain a safe, respectful, and functional environment for everyone.

Additionally, if we receive complaints from residents or neighbors—or if the established rules are broken—the following “2-warning” procedure applies:

• First warning: We will issue a first communication to the responsible resident or group.
• Second complaint: The contract of the responsible resident or group will be terminated.